We handpick and deliver boxes filled with cool, tasty, and interesting Japanese foods and products with FREE international shipping anywhere worldwide.
We currently offer 4 options:
- Sweets and snacks pack
- Sweets and Ramen mix pack
- Ramen noodle pack
- Stationery pack – kawaii and unique
Each ZenPop pack includes a variety of high quality and authentically Japanese items, handpicked and packed by our international staff in Osaka Japan.
If you missed a pack, do not worry! Some of our previous packs are still available on ZenPop’s parent company website ZenMarket.jp.
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In all of our packs, we will provide a list of items and brief descriptions of what they are and how to use them. We also like to include information about Japanese culture and other fun things to help you enjoy the products more.
What payment methods do you accept?
We accept credit cards and PayPal only. All orders are secure.
Please note. Charges will be processed in United States Dollars (USD) for Credit Card and PayPal payments. Payments will be made in Japanese Yen (JPY) for all other methods. The rates in other currencies displayed on this site are for your convenience only, and the final charge may vary depending on the exchange rate and/or foreign currency fees your bank uses.
How do your subscriptions work?
We offer monthly subscriptions for all our packs. You can order a 3 or 6 month subscription and save money by prepaying! Subscription payments do not recur automatically, and you will only be charged once. Once your subscription ends, you’ll have to place another order manually if you wish to keep receiving packages.
If you order a subscription, your first pack will be shipped the following month. And then you’ll receive a new pack every month for the duration of your subscription. All subscription packs will ship by the 10th of each month. So let’s say that you order a subscription any time during January, your first box will be the February box. If you’d like the current month’s theme, you can place a one time order for the current pack as long as supplies last.
Tracking is available for subscriptions as well. If you choose the tracking option, you will be charged an additional $3 per pack during checkout.
How do I cancel a subscription?
Currently, subscriptions do NOT automatically renew. You do not need to cancel. Once we send you all the packs you paid for, you will be notified that your subscription has ended. Pre-paid plans are non-refundable.
How much does shipping cost?
Shipping is FREE for most packs, worldwide! The declared value of each pack is at most 2000 yen, which is within the duty free allowance of most countries. Please check your country’s import regulations as we can’t be responsible for any customs fees you may incur. For a variety of reasons, some countries are required to include a tracking / insurance service for an additional $3.
What countries do you ship to?
ZenPop offers FREE international shipping for most orders! We currently ship to 94 countries in the world. For more details, please check the country list on our website.
We often process your order the day we receive it. Orders placed by 7 AM Japan Standard Time Monday to Friday will start processing on the same day. Otherwise, it may be processed the next business day. Occasionally we get backed up but if we can’t ship within 1 week, we will let you know.
Is there a tracking service available?
Yes. When checking out you can add a tracking service to your package for $3 per pack. Otherwise our packs do not come standard with tracking or insurance. In some cases, tracking is unavailable or required. Please refer to the list of countries we ship to.
When does my pack ship and how long will it take to arrive?
In most cases we ship packs daily (except for Sunday) from our warehouse in Osaka, Japan. It usually takes about 2-4 weeks for packages to be delivered. You will receive a confirmation email from us when you purchase your pack, and then again when your pack is shipped from our warehouse in Osaka, Japan. Please expect that it will take 2-4 weeks after the second confirmation email has been sent out.
International shipping can take time and depending on the destination country, weather conditions and other factors, the shipping time varies. In some cases, packages may take up to 6 weeks or longer to arrive.
If you think your package is taking longer than expected, please let us know. We’ll do everything we can to help you.
My pack hasn’t arrived yet and I think it’s missing. What should I do?
International shipping can sometimes take longer than expected. Packages can sometimes take up to 6 weeks to arrive. If you still have not received your package 6 weeks after the shipping confirmation email, please contact us. During certain times of the year, and with delivery to some countries such as Canada, shipping can take longer than expected. We kindly ask for your patience in these situations when waiting for your pack to arrive.
There is a broken/damaged item in the pack. What should I do?
Please send us an email with a photo of damaged items attached, in the case of an item arriving damaged/broken. Any damage to the packs or the packaging of the products, broken items like chips, cookies or any other fragile snack will not be qualified for replacement.
In any case, please report it to us as soon as you find broken/damaged items.
What is your return and refund policy?
Packages can take up to 6 weeks or longer to arrive. Until 6 weeks has passed, we have to wait.
All sales are final and items can’t be returned once they have been shipped.
Refunds are only available for packages with tracking that have gone missing or are otherwise undeliverable. After contacting us and filing a claim, we can process a refund or replacement.
Pre-paid subscriptions are non-refundable. All your packs will be sent to you according to your subscription schedule.
For orders that include tracking, we can send a replacement for undelivered packages.
For orders that do not include tracking, we can send replacements if we can determine that the original package will not be delivered.
For severely damaged packs, or packs missing items, please send us pictures and we can replace the items in most cases.
Sometimes packages are returned to our warehouse because of a mistake in the address, or because no one accepted the delivery, or because a package was not claimed and was stored past the allowed time. In any case that is not our fault, we can reship the package, but we require a re-shipping fee for this second shipment. Each Pack has a different re-shipping fee from $5 to $10 depending on weight. Refunds are available minus the cost of shipping in the case a package is returned to us. If no one is at fault, or if we made a mistake, we will reship packages free of charge.
For more information or questions, please email us: contact [at] zenpop.jp
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